:root{--brand:#5b3df5;--ink:#1f2433;--muted:#6b7385;--ok:#0f9d58;--warn:#b26a00;--bad:#c62828;--bg:#f5f6fa;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--ink)}body{margin:0;background:var(--bg)}.panel{max-width:400px;margin:0 auto;padding:12px;display:flex;flex-direction:column;gap:10px}.brand{display:flex;align-items:center;gap:6px;font-weight:600;font-size:15px}.brand .logo{color:var(--brand);font-weight:800;letter-spacing:-.5px;font-size:18px}.brand .env{margin-left:auto;font-size:11px;background:#ffe9b8;color:#7a4b00;padding:2px 8px;border-radius:10px}.card{background:#fff;border-radius:12px;padding:14px;box-shadow:0 1px 3px #00000014;display:flex;flex-direction:column;gap:10px}.card h2,.card h3{margin:0;font-size:16px}label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}input,select,textarea{font:inherit;font-size:14px;padding:8px 10px;border:1px solid #d6d9e2;border-radius:8px;color:var(--ink);background:#fff}button{font:inherit;font-size:14px;border-radius:8px;border:1px solid #d6d9e2;background:#fff;padding:8px 12px;cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}button.primary{background:var(--brand);color:#fff;border-color:var(--brand);font-weight:600}button.danger{background:var(--bad);color:#fff;border-color:var(--bad);font-weight:600}button.link{border:none;background:none;color:var(--brand);padding:0;font-size:12px}.muted{color:var(--muted);font-size:12px}.error{background:#fdecea;color:var(--bad);padding:8px 10px;border-radius:8px;font-size:13px}.warn{background:#fff4e0;color:var(--warn);padding:8px 10px;border-radius:8px;font-size:12px}.agent{display:flex;gap:10px;align-items:center;background:#fff;border-radius:12px;padding:10px 12px;box-shadow:0 1px 3px #00000014}.avatar{width:36px;height:36px;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;font-weight:700}.who{display:flex;flex-direction:column;font-size:13px;min-width:0}.ext{font-size:12px;color:var(--ok);font-weight:600}.ext.missing{color:var(--bad)}.side{margin-left:auto;display:flex;flex-direction:column;align-items:flex-end;gap:4px}.rt{font-size:10px;padding:2px 6px;border-radius:8px}.rt-connected{background:#e3f6ec;color:var(--ok)}.rt-connecting{background:#eef;color:#446}.rt-disconnected{background:#fff4e0;color:var(--warn)}.banner{font-size:12px;background:#fff;border-radius:10px;padding:8px 10px;display:flex;flex-direction:column;gap:4px;border-left:4px solid #c9cde0}.banner.link-linked{border-left-color:var(--ok)}.banner.link-not_linked,.banner.link-mismatch{border-left-color:var(--bad)}.banner.link-backend_pending{border-left-color:var(--warn)}.banner button{align-self:flex-start;font-size:12px;padding:4px 10px}.chip{align-self:flex-start;font-size:12px;background:#eeeaff;color:var(--brand);padding:3px 10px;border-radius:12px;font-weight:600}.number{font-size:22px;font-weight:700}.status{align-self:flex-start;font-weight:700;padding:4px 12px;border-radius:14px;background:#eef}.status-ringing{background:#fff4e0;color:var(--warn)}.status-answered,.status-bridged{background:#e3f6ec;color:var(--ok)}.status-completed,.status-ended{background:#eceff4}.status-failed,.status-busy,.status-no_answer,.status-cancelled{background:#fdecea;color:var(--bad)}.timer{font-variant-numeric:tabular-nums;font-size:28px;font-weight:300}.steps{list-style:none;padding:0;margin:0;display:flex;gap:4px;font-size:11px}.steps li{flex:1;text-align:center;padding:4px 0;border-top:3px solid #dfe2ea;color:var(--muted)}.steps li.done{border-top-color:var(--brand);color:var(--ink)}.controls{display:grid;grid-template-columns:repeat(4,1fr);gap:6px}.controls button{font-size:11px;padding:6px 2px}.ids{display:grid;grid-template-columns:auto 1fr;gap:2px 8px;font-size:10px;color:var(--muted);margin:0}.ids dd{margin:0;font-family:ui-monospace,monospace;overflow-wrap:anywhere}button.call{font-size:16px;padding:12px}.mode{margin-left:auto;font-size:11px;padding:2px 8px;border-radius:10px}.mode-mock{background:#fff4d6;color:#7a5200;border:1px solid #e8c470}.mode-live{background:#e3f6ea;color:#0b6b33;border:1px solid #8fd1a8}.checklist{list-style:none;padding:0;margin:8px 0}.checklist li{padding:3px 0 3px 22px;position:relative;color:#555}.checklist li:before{content:"○";position:absolute;left:4px}.checklist li.ok{color:#0b6b33}.checklist li.ok:before{content:"✓"}.checklist li.bad{color:#b3261e}.checklist li.bad:before{content:"✕"}.diag{margin-top:8px;font-size:12px;color:#666}.diag summary{cursor:pointer}.reconcile{display:inline-block;margin:6px 0;font-size:11px;padding:2px 8px;border-radius:10px;background:#eef1f6;color:#4a5568;border:1px solid #d5dbe5}.reconcile-intervention{background:#fdecea;color:#8a1c12;border-color:#f3b8b0}.reconcile-unknown{background:#fff4d6;color:#7a5200;border-color:#e8c470}.intervention p,.incident p{margin:0 0 8px}